Holt Texas
The Machine Application Specialist provides effective demonstration, safety, operation, maintenance, and application training to customers, internal personnel and varied audiences that support and promote the sale of HOLT products and services focused on the construction industry based primarily on Caterpillar's construction product line.
The product demonstrator/instructor is the key person to help deliver an outstanding experience for all equipment-related programs at HOLT locations and customer job sites.
Essential Functions:
Completes and processes all CAT-required post-delivery documentationPartners with the sales team on customer machine demonstrations to provide technical expertise for application and operationWork with individual Sales Representatives to customize customer experience and drive increased market shareAssures service installed attachments are installed correctly and working as designed prior to machine being shipped to customerChecks the condition, appearance, and performance of the equipment prior to delivery to the customerTravel to customer locations to demonstrate the full functions of the equipmentWorks with various levels of the sales department to coordinate scheduling of demonstrationsProvides Product and Application trainingOperates equipment to demonstrate features and capabilities, communicating operating techniques, displaying effective application & safety practices, and demonstrate the various technologies available on our productsConducts product training including important aspects involving safety, operation, and correct applicationProduct and Job Site Evaluation/Recommendations:
Evaluate customer jobs to help maximize job site efficiency, machine application and operation, machine selection and configuration, safety of operations, etcRecommend modifications and improvements, which result in superior product performance, producing greater return to the customer and resulting in machine salesSales Support:
Provides Subject Matter Expertise (SME) to dealer sales force and Customers at HOLT, Caterpillar, and Customer Provides support to potential customer purchases, both on and off site, with machine viewing and operation sessionsWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsRequires regular and punctual employee attendance Performs other duties as assignedKnowledge, Skills, and Abilities:
Superior heavy equipment operating skillsAbility to train and participate in the certification process for dealer demonstrator instructors to the level of Certified Dealer Instructor (CDI)Proficient operational skills, and application expertise, and employs a wide range of demonstration, evaluation, analytical and communication techniques, and toolsAbility to develop required skills on the majority of Caterpillar product families as determined by Caterpillar's Equipment Training Solutions standardsAbility to win over potentially hostile audiencesStrong human relations and communication skills, both written and verbal in order to diffuse high-pressure and potentially hostile situations when instructing customersAbility to listen to and understand information and ideas presented through spoken words and sentencesEffective influencing skills, which include teaching, motivating, and developing customers' technical knowledge of heavy equipment operationExcellent written and oral communication skillsMust be self-motivated, detail-oriented with good analytical skillsExcellent customer service skillsEducation and
Experience:
Minimum of 5 years' experience operating heavy equipment, preferably with Caterpillar Equipment in heavy construction, quarry/aggregates and or mining industriesAbility to obtain Caterpillar Certified Dealer Instructor certification (if not already certified)High School diploma or equivalent requiredValid Driver's LicenseSupervisory
Responsibilities:
NoneTravel:
Regular daily travel to customer locations with 5% being overnightPhysical Requirements:
To perform this job successfully, an individual must be able to perform each job duty and responsibility Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilitiesThis position involves being in stationary positions; additionally, frequent standing, walking, climbing, and reachingConstant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaOccasionally moves materials or equipment weighing up to 50 lbsConstant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaWork Environment:
Regularly works outdoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityRequires wearing common protective or safety equipmentWorks in an enclosed and open vehicle or equipmentExposure to small quantities of chemicals, dust, steam, high-pressure water and high speed rotating equipmentOccasionally works in extremely bright or inadequate lightingExposure to high noise levels and body vibration which can be distracting or uncomfortableWorks in confined work spaces, awkward positions, and high placesExposure to minor burns, cuts, bites, or stingsRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified.
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#ZR#DCAbout the Company:
Holt Texas.
Estimated Salary: $20 to $28 per hour based on qualifications.
The product demonstrator/instructor is the key person to help deliver an outstanding experience for all equipment-related programs at HOLT locations and customer job sites.
Essential Functions:
Completes and processes all CAT-required post-delivery documentationPartners with the sales team on customer machine demonstrations to provide technical expertise for application and operationWork with individual Sales Representatives to customize customer experience and drive increased market shareAssures service installed attachments are installed correctly and working as designed prior to machine being shipped to customerChecks the condition, appearance, and performance of the equipment prior to delivery to the customerTravel to customer locations to demonstrate the full functions of the equipmentWorks with various levels of the sales department to coordinate scheduling of demonstrationsProvides Product and Application trainingOperates equipment to demonstrate features and capabilities, communicating operating techniques, displaying effective application & safety practices, and demonstrate the various technologies available on our productsConducts product training including important aspects involving safety, operation, and correct applicationProduct and Job Site Evaluation/Recommendations:
Evaluate customer jobs to help maximize job site efficiency, machine application and operation, machine selection and configuration, safety of operations, etcRecommend modifications and improvements, which result in superior product performance, producing greater return to the customer and resulting in machine salesSales Support:
Provides Subject Matter Expertise (SME) to dealer sales force and Customers at HOLT, Caterpillar, and Customer Provides support to potential customer purchases, both on and off site, with machine viewing and operation sessionsWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsRequires regular and punctual employee attendance Performs other duties as assignedKnowledge, Skills, and Abilities:
Superior heavy equipment operating skillsAbility to train and participate in the certification process for dealer demonstrator instructors to the level of Certified Dealer Instructor (CDI)Proficient operational skills, and application expertise, and employs a wide range of demonstration, evaluation, analytical and communication techniques, and toolsAbility to develop required skills on the majority of Caterpillar product families as determined by Caterpillar's Equipment Training Solutions standardsAbility to win over potentially hostile audiencesStrong human relations and communication skills, both written and verbal in order to diffuse high-pressure and potentially hostile situations when instructing customersAbility to listen to and understand information and ideas presented through spoken words and sentencesEffective influencing skills, which include teaching, motivating, and developing customers' technical knowledge of heavy equipment operationExcellent written and oral communication skillsMust be self-motivated, detail-oriented with good analytical skillsExcellent customer service skillsEducation and
Experience:
Minimum of 5 years' experience operating heavy equipment, preferably with Caterpillar Equipment in heavy construction, quarry/aggregates and or mining industriesAbility to obtain Caterpillar Certified Dealer Instructor certification (if not already certified)High School diploma or equivalent requiredValid Driver's LicenseSupervisory
Responsibilities:
NoneTravel:
Regular daily travel to customer locations with 5% being overnightPhysical Requirements:
To perform this job successfully, an individual must be able to perform each job duty and responsibility Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilitiesThis position involves being in stationary positions; additionally, frequent standing, walking, climbing, and reachingConstant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaOccasionally moves materials or equipment weighing up to 50 lbsConstant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaWork Environment:
Regularly works outdoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityRequires wearing common protective or safety equipmentWorks in an enclosed and open vehicle or equipmentExposure to small quantities of chemicals, dust, steam, high-pressure water and high speed rotating equipmentOccasionally works in extremely bright or inadequate lightingExposure to high noise levels and body vibration which can be distracting or uncomfortableWorks in confined work spaces, awkward positions, and high placesExposure to minor burns, cuts, bites, or stingsRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified.
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#ZR#DCAbout the Company:
Holt Texas.
Estimated Salary: $20 to $28 per hour based on qualifications.
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